I paid for my child’s package online for the original picture day, but they were absent. What should I do?

Your child can have their picture taken on retake day at their school and should bring your online receipt with them to give to the photographer. If a retake is not available or has already passed, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net. They will be able to issue you a refund for your order.