If you ordered a digital download or it was included in your package and you did not receive it, please check your Spam/Junk filter in your email. Sometimes the emails get accidentally filed away by your email provider. If it is not in your Spam/Junk folder, we may not have your email or the email address we have on file is incorrect. Please email cservice@strawbridge.net with your child’s name, school name, order number and information that you did not receive your digital download and have already checked your spam filter. We will send you the image you did not receive.