Class photos and individual photos are processed and produced separately. Even if they are taken on the same day, they may not be returned at the same time due to the proofing process. If you have questions about the status of your pictures, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for […]
Classification: Parent Portrait FAQs
Can I exchange sheets in my package for other sizes?
Unfortunately, the prints in our packages are set and cannot be altered. However, you can order additional prints online. At the top of this page, click the Order Pictures and Yearbooks button. Enter the code from your order form. Click Find. If you do not have your order form or can’t find your order number, […]
I do not want to order an entire package. I only want a specific print size or a digital image. How can I place that order?
These items are offered for purchase on our website. At the top of this page, click the Order Pictures and Yearbooks button. Enter the code from your order form. Click Find. If you do not have your order form or can’t find your order number, use the “Use our online chat for assistance!” to request […]
I ordered a class group photo, but did not get it. What can I do?
Our class group pictures are sent directly to the school. If you did not receive your picture, please start by checking with your child’s teacher or the front office at your school. If your print cannot be located by the school, please use our Contact Form or contact our Customer Service Department at (866) 624-6229 […]
I have received complete packages for both of my children. Can I combine sheets to make one discounted order?
Unfortunately, our packages are priced and offered per student and cannot be combined. […]
Do you offer any discounts on your packages? (Multiple Student, Military, Senior Citizen)
We now offer multi-child ordering, so you can place one order for multiple students under one transaction if your students attend the same school. This can assist with saving on ship to home fees when those fees are being applied. If you are a current or former military member, please contact our Customer Service department […]
Can I see my child’s photo online before I purchase a package?
We do post our images online for you to review for our proof and speculation programs once the images are processed. For our prepay programs, the images will be posted online after picture day. However, if you wait to order after picture day, you may be charged a $7.00 late order fee to process and […]
My package is incorrect. How can I fix this?
You can complete a Contact Form on our website or contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net. We will correct your order to ensure you receive the order you paid for! […]
Can I pay for multiple students with one transaction/check?
Online Ordering: Yes! As long as you are purchasing pictures for multiple students for the same picture day, you can place an order for both students under one order. You will need to order the pictures for one student, then enter the code for your second child to continue your ordering. However, at this time, […]
I purchased a portrait package, but my check was returned for insufficient funds. What should I do?
Please call our Customer Service Department at (866) 624-6229 and ask for the Returned Checks Department. This department can assist you with next steps. […]