We offer 25 different background options for our fall underclass pictures for our Prepay or Proof programs. To view those options, click here […]
Classification: Parent Portrait FAQs
I placed my order after picture day, but I have not received it. Where is it?
If you placed your order after picture day, it may take approximately 4 weeks to deliver your package. If you have not received your order 4 weeks after your order is placed, you can contact us at cservice@strawbridge.net to request a status update on your order. […]
I ordered a digital download, but I did not receive it. What do I do?
If you ordered a digital download or it was included in your package and you did not receive it, please check your Spam/Junk filter in your email. Sometimes the emails get accidentally filed away by your email provider. If it is not in your Spam/Junk folder, we may not have your email or the email […]
I received my pictures but do not like them. I want retakes. What do I do?
If you received your package from the original picture day and do not like them, you can participate in the retake day at your school. Simply return the package you received and do not want to the photographer on retake day. We will then reprocess your original order using the new picture from retake day. […]
I paid for pictures, but I received a slip with ordering information and not my actual prints. What happened?
If you placed an order but only received a slip with ordering information, don’t worry! Your order is being processed. Prepay- If you received an envelope to order before picture day, but did not place your order until after picture day, your order is being processed separately from the original orders. In most cases, you […]
My digital download does not have the background I chose in my order. What do I do?
The digital download is sent using the original image on the background it was photographed on. To receive the digital download with your background upgrade, please email CService@strawbridge.net with your child’s name, school name and order number and the information that you need your digital download with the background upgrade. We will email you with […]
I ordered a package with an upgrade, but I am not happy with it. What are my options?
If you do not like the upgrades provided, we will happily reprint any upgraded package with a different upgrade of equal or lesser value or remove all upgrades from the image and reprint the package ordered at no additional charge. Please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance with this […]
I want to make copies of my child’s photo. How can I do that?
Our images are copyrighted and cannot be reproduced from the individual prints. However, you can go online and purchase a digital download of your child’s image. Along with the digital image, you will receive the photo release for the image so prints can be made. You will need to provide this photo release to any […]
I paid for my child’s package online for the original picture day, but they were absent. What should I do?
Your child can have their picture taken on retake day at their school and should bring your online receipt with them to give to the photographer. If a retake is not available or has already passed, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net. They will be able to issue you a […]
Can I add/remove items to an order already placed?
Please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance. A representative can review your specific order to see if any adjustments can be made. […]